Skills & Strategies for Working with ‘Difficult’ Clients


Participants will learn about what constitutes a difficult client and their challenging behaviours, why client might be ‘difficult’ for one counsellor to manage, is not for another.

Participants will then learn how to cope with these client presentations using specific techniques for managing their behaviour and effectively reducing the disturbing interactions. There will be opportunities to explore typical reactions to difficult or disturbing clients and discover ways to manage both the client’s and their own emotional responses.

Role-plays and demonstrations will be used to enhance learning for various situations, and there will be opportunities to discuss the applications of the material to practical solutions. Participants will be invited to offer their suggestions/interventions during the webinar.

Here is what people said about Ari's recent training for PDP:

"I will be using your circular questions a lot. I am so impressed with this course and so pleased I choose to do it. Thank you and your staff."

"Many thanks Ari. I appreciate watching you scaffold these circular questions so skillfully. I will certainly work to integrate in my practice."

"I have really enjoyed every aspect of this seminar. I have got a lot out of it."

"The workshop's been great! I definitely need to incorporate more circular questions in my practice."

"Thank you for one of the most valuable learning opportunities I have ever had! Your passion for what you do is inspiring and I'm grateful for the opportunity to have been part of this training."   

"Best, most informative workshop so far and just what I needed… Can’t wait to put these skills into practice!"    

"Ari, I loved it - the work, the group, your management and generosity and humour. Thank you!"    

"Absolutely brilliant (What can I say?!) Thank you so much for the privilege Ari."

"I loved the experiential training - please organise more with Ari. I feel he was very much himself and it allows spontaneity and good learning."    

"This workshop was such a powerful, engaging experience and the skills that I will take from this will be so helpful in my therapy practice. Wonderful, thank you!"

"A fascinating workshop. Interactive and experiential, Ari had the ability to keep us engaged and interested and explained in a clear way making sure we 'got it' before moving on. I would recommend Ari's training and will do more with him again."