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Live Webcast

EFFECTIVE COMMUNICATION - Accessible skills and strategies for clearly and directly being heard and hearing others.

Renata Porzig-Drummond PhD, PhD, BSc Psychology (Hon), Grad Dip Psychology, BA, Cert Holistic Couns
One full day
Product Code:
Media Type:
Live Webcast



Do you want to speak with ease and make your message clear, so that your colleagues hear you?
How about overcoming being fearful, silent or heated? Would you like to be able to truly understand what your colleagues are saying? Effective communication is not just about talking. Key factors in effective communication are self-awareness, clarity, active listening, being aware of others’ emotions and validating feelings, and clarifying understanding.

The training day will provide an understanding of effective communication on a theoretical and, most importantly, on a practical level.

The morning session will provide strategies for: (1) noticing and self managing difficult emotions, such as anger and fear; (2) ocusing attention; (3) speaking clearly, so that others hear you; (4) active listening when others are speaking; and (5) clarifying your understanding.

The afternoon will focus on becoming aware of others’ emotions, validating feelings, and navigating through emotional situations at work. The day will conclude with time for questions and reflections on how skills learned throughout the day can be incorporated into participants’ work context and adapted to their private life if they wish. The presentation style will be interactive, and will include examples, audio visual material, and practical exercises.

Effective communication is a key element in building relationships with colleagues and improving organisational performance, as well as boosting individual flourishing. Don’t stay fearful, silent, heated or misunderstood. Communicate clearly and improve performance and (work) relationships.

“The single biggest problem in communication is the illusion that it has taken place.” (George Bernhard Shaw)

“Renata’s enthusiasm, attention to detail, going over and beyond expectations made it an absolute pleasure.”

“Excellent course and thoroughly enjoyed it.”

“Renata has a warm and friendly style and was professional and engaging. She clearly knows her stuff on Positive Psychology. It was great to hear real life examples as well as the video segments of positive psychology in action.”

“The day was well paced and informative with skills and awareness I can use in my work with clients and in my own personal life. I enjoyed the interactive activities discussed and the video."

“Renata’s enthusiasm makes such a difference to the training. She is a very knowledgeable and positive trainer.

“Thank you, today was very engaging, practical and informative, really clear and I will apply it to my practice.”

“Renata was very encouraging of us to ask questions and engaging with her knowledge in that way was fantastic and contributed to everyone’s learning. Just great!”

“The enthusiasm, knowledge on this subject and in general an engaging teaching ability made this an enjoyable and valuable training. Thank you!”

“Renata’s knowledge and experience is impressive! She was well prepared, approachable and helpful throughout.”



Renata Porzig-Drummond PhD, PhD, BSc Psychology (Hon), Grad Dip Psychology, BA, Cert Holistic Couns Related seminars and products: 17

Renata Porzig-Drummond PhD teaches at the University of Adelaide. She uses an interactive presenting style that is engaging and emphasises practical application in a clinical context. Renata holds a PhD in Clinical Psychology and a BSc Psychology (Hon) from Macquarie University; a GradDip in Psychology and a BA from the University of Sydney; and a Certificate of Holistic Counselling from Nature Care College. Renata’s research has focused on behaviour change, particularly on the use of emotion-focused and cognitive-behavioural strategies in effecting behaviour change.

Her research has been published in leading academic journals, including Behaviour Research and Therapy, Australian Social Work and Social Science & Medicine. Renata’s clinical experience includes crisis counselling, psychological assessment, and working with clients with a variety of mental health issues. Renata is a member of the Australian Psychological Society and the International Coaching Federation.

Registration Details

Registration fee:  $199 

Recorded version available to view for 3 months after event. 

Attendance Certificate for 6 hours of interactive training.  

Additional​ viewer: $99 

Watch the event with the Primary Participant as part of a group (on same device)

Attendance Certificate for 6 hours of interactive training.


This seminar provides 6 hours for CPD points.   

Reminders will be sent prior to your live webcast event with a link to your account at where you will see your purchased webcasts. 


You will need a steady internet connection, and a device such as a computer, tablet or phone upon which to view and participate.


  1. Understanding the key components of effective communication.
  2. Noticing and self-managing emotions that might interfere with effective communication.
  3. Learning to speak with clarity, to be heard and clearly understood.
  4. Learning to listen and clarify, to better hear and understand others.
  5. Noticing others’ emotions and managing emotionally laden situations at work.

How will you benefit from attending this training?

  • Becoming skilled at communicating clearly, so that others hear you.
  • Becoming skilled at active listening and clarifying, to truly understand what others are saying.
  • Becoming aware of and skilled at managing emotionally laden situations at work.

Target Audience

Coaches; HR professionals; counsellors, psychotherapists; psychologists; and social workers; volunteers; community workers; teachers; and allied health professionals. Anyone who would like to improve their communication skills at work.

Webcast Schedule

Session One :      ​9:15 AM– 10:50 AM

Break :                 10:50 AM – 11:10 AM

Session Two :      11:10 AM – 12:45 AM

Lunch Break :      12:45 PM – 1:30 PM

Session Three :   1:30 PM – 2:45 PM

Break :                 2:45 PM – 3:00 PM

Session Four:      3:00 PM – 4:15 PM


Morning Session (includes a short break)

Skills training in:

  • noticing and self-managing difficult emotions, such as fear and anger
  • focusing attention
  • speaking succinctly and clearly
  • active listening
  • clarifying your understanding

Afternoon Session (includes a short break)

  • Skills training in identifying others’ emotions and navigating emotional situations
  • Integration of learned skills into participants’ work (and personal) life
  • Questions, evaluation and closing.

​Evaluation and quiz - your payment includes a quiz which when completed with a minimum of 80% correct answers, will enable you to download your Attendance Certificate.

To complete the quiz, please log into your account at and click the orange "Certificate" button under the program's title.

For live webcasts, post-tests must be completed within one month of viewing the program.

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