EFFECTIVE COMMUNICATION - Accessible skills and strategies for clearly and directly being heard and hearing others.

Do you want to speak with ease and make your message clear, so that your colleagues hear you?
How about overcoming being fearful, silent or heated? Would you like to be able to truly understand what your colleagues are saying? Effective communication is not just about talking. Key factors in effective communication are self-awareness, clarity, active listening, being aware of others’ emotions and validating feelings, and clarifying understanding.

The training day will provide an understanding of effective communication on a theoretical and, most importantly, on a practical level.

The morning session will provide strategies for: (1) noticing and self managing difficult emotions, such as anger and fear; (2) ocusing attention; (3) speaking clearly, so that others hear you; (4) active listening when others are speaking; and (5) clarifying your understanding.

The afternoon will focus on becoming aware of others’ emotions, validating feelings, and navigating through emotional situations at work. The day will conclude with time for questions and reflections on how skills learned throughout the day can be incorporated into participants’ work context and adapted to their private life if they wish. The presentation style will be interactive, and will include examples, audio visual material, and practical exercises.

Effective communication is a key element in building relationships with colleagues and improving organisational performance, as well as boosting individual flourishing. Don’t stay fearful, silent, heated or misunderstood. Communicate clearly and improve performance and (work) relationships.

“The single biggest problem in communication is the illusion that it has taken place.” (George Bernhard Shaw)

“Renata’s enthusiasm, attention to detail, going over and beyond expectations made it an absolute pleasure.”

“Excellent course and thoroughly enjoyed it.”

“Renata has a warm and friendly style and was professional and engaging. She clearly knows her stuff on Positive Psychology. It was great to hear real life examples as well as the video segments of positive psychology in action.”

“The day was well paced and informative with skills and awareness I can use in my work with clients and in my own personal life. I enjoyed the interactive activities discussed and the video."

“Renata’s enthusiasm makes such a difference to the training. She is a very knowledgeable and positive trainer.

“Thank you, today was very engaging, practical and informative, really clear and I will apply it to my practice.”

“Renata was very encouraging of us to ask questions and engaging with her knowledge in that way was fantastic and contributed to everyone’s learning. Just great!”

“The enthusiasm, knowledge on this subject and in general an engaging teaching ability made this an enjoyable and valuable training. Thank you!”

“Renata’s knowledge and experience is impressive! She was well prepared, approachable and helpful throughout.”