Do you want to speak with ease and make your message clear, so that your colleagues hear you?
How about overcoming being fearful, silent or heated? Would you like to be able to truly understand what your colleagues are saying? Effective communication is not just about talking. Key factors in effective communication are self-awareness, clarity, active listening, being aware of others’ emotions and validating feelings, and clarifying understanding.
The training day will provide an understanding of effective communication on a theoretical and, most importantly, on a practical level.
The morning session will provide strategies for: (1) noticing and self managing difficult emotions, such as anger and fear; (2) ocusing attention; (3) speaking clearly, so that others hear you; (4) active listening when others are speaking; and (5) clarifying your understanding.
The afternoon will focus on becoming aware of others’ emotions, validating feelings, and navigating through emotional situations at work. The day will conclude with time for questions and reflections on how skills learned throughout the day can be incorporated into participants’ work context and adapted to their private life if they wish. The presentation style will be interactive, and will include examples, audio visual material, and practical exercises.
Effective communication is a key element in building relationships with colleagues and improving organisational performance, as well as boosting individual flourishing. Don’t stay fearful, silent, heated or misunderstood. Communicate clearly and improve performance and (work) relationships.
“The single biggest problem in communication is the illusion that it has taken place.” (George Bernhard Shaw)
Our continuing professional development events meet the quality standard recognised by many relevant
professional associations including psychology, social work, occupational therapy, mental health
nursing, community work, counselling, psychotherapy and more.
This event provides 6 hours of live interactive training and participants are required to complete the quiz in order to retrieve their certificate of completion.
We recommend checking with your association for the correct calculation of points for this event.
Renata Porzig-Drummond is a tertiary lecturer, specialising in the fields of mental health and psychology. She uses an interactive presenting style that encourages participation, and focuses on the practical relevance of the topic for participants’ context.
Renata holds a PhD in Clinical Psychology and a BSc Psychology (Hon) from Macquarie University; a GradDip in Psychology and a BA from the University of Sydney; and a Certificate of Holistic Counselling from Nature Care College. Renata’s research has focused on behaviour change and her research has been published in leading academic journals, including Behaviour Research and Therapy, Australian Social Work and Social Science & Medicine.
Renata’s clinical experience includes crisis counselling, psychological assessment, and working with clients with depressive and anxiety disorders, OCD and ADHD. Renata is a member of the Australian Psychological Society (APS) and the International Coaching Federation (ICF).
Coaches; HR professionals; counsellors, psychotherapists; psychologists; and social workers; volunteers; community workers; teachers; and allied health professionals. Anyone who would like to improve their communication skills at work.
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