Participants will learn about what constitutes a difficult client and their challenging behaviours, why client might be ‘difficult’ for one counsellor to manage, is not for another.
Participants will then learn how to cope with these client presentations using specific techniques for managing their behaviour and effectively reducing the disturbing interactions. There will be opportunities to explore typical reactions to difficult or disturbing clients and discover ways to manage both the client’s and their own emotional responses.
Role-plays and demonstrations will be used to enhance learning for various situations, and there will be opportunities to discuss the applications of the material to practical solutions. Participants will be invited to offer their suggestions/interventions during the webinar.
Ari Badaines, Ph.D. is a clinical psychologist who trained in the United States. In 1980 he obtained a post-doctoral fellowship with the National Institute of Mental Health in Washington, DC where he studied Group Therapy, Family and Couple Therapy. Later, he undertook further training at the Institute for Family Therapy in London. Ari has been a consultant to numerous organisations including Relate in the UK, Richmond Fellowship and Youth-in-Search in Australia. He has taught at various universities in the USA, UK, and Australia. He was twice a keynote speaker for the annual conference of Marriage Guidance Counsellors (now Relationships) in the UK. In 2015, Ari led a two-day workshop for the Psychological Society of Ireland on ‘Action Techniques with Individuals and Couples’ which was so positively received that he has been invited back each year since to present on couples and family therapy. He is renowned as an engaging and popular presenter for PDP and for several European organisations. He has been in private practice for over 45 years, and has led workshops in over twenty countries on group therapy, couple and family therapy, and a variety of trainings on individual therapy including Gestalt therapy, Psychodrama, Solution-focused brief therapy, and Action-Methods.
Learning objectives of this training:
“If you deal with ‘difficult’ clients, people in professional, social or personal settings, this workshop will provide new perspectives and skills to manage these demanding situations.” Dr Ari Badaines
This seminar has been designed to extend the clinical knowledge and applied skill of Counsellors, Psychotherapists, Coaches, Psychologists, Hypnotherapists, Social Workers, Community Workers, Mental Health Nurses and Psychiatrists.
Evaluation and quiz - your payment includes a quiz which when completed with a minimum of 80% correct answers, will enable you to download your Attendance Certificate.
To complete the quiz, please log into your account at pdp-catalogue.com.au and click the orange "Certificate" button under the program's title.
For live webcasts, post-tests must be completed within one month of viewing the program.
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