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Digital Seminar

SKILLS AND STRATEGIES FOR WORKING WITH ‘DIFFICULT’ CLIENTS - Identifying and learning techniques to manage difficult clients and to understand and manage your own reactions.

Ari Badaines, PhD Clinical Psychologist, MAPS Psychotherapy
3 hours
Audio and Video
Mar 09, 2021
Product Code:
Media Type:
Digital Seminar
Never expires.


Participants will learn about what constitutes a difficult client and their challenging behaviours, why client might be ‘difficult’ for one counsellor to manage, is not for another.

Participants will then learn how to cope with these client presentations using specific techniques for managing their behaviour and effectively reducing the disturbing interactions. There will be opportunities to explore typical reactions to difficult or disturbing clients and discover ways to manage both the client’s and their own emotional responses.

Role-plays and demonstrations will be used to enhance learning for various situations, and there will be opportunities to discuss the applications of the material to practical solutions. Participants will be invited to offer their suggestions/interventions during the webinar.

Here is what people said about Ari's recent training for PDP:

"I will be using your circular questions a lot. I am so impressed with this course and so pleased I choose to do it. Thank you and your staff."

"Many thanks Ari. I appreciate watching you scaffold these circular questions so skillfully. I will certainly work to integrate in my practice."

"I have really enjoyed every aspect of this seminar. I have got a lot out of it."

"The workshop's been great! I definitely need to incorporate more circular questions in my practice."

"Thank you for one of the most valuable learning opportunities I have ever had! Your passion for what you do is inspiring and I'm grateful for the opportunity to have been part of this training."   

"Best, most informative workshop so far and just what I needed… Can’t wait to put these skills into practice!"    

"Ari, I loved it - the work, the group, your management and generosity and humour. Thank you!"    

"Absolutely brilliant (What can I say?!) Thank you so much for the privilege Ari."

"I loved the experiential training - please organise more with Ari. I feel he was very much himself and it allows spontaneity and good learning."    

"This workshop was such a powerful, engaging experience and the skills that I will take from this will be so helpful in my therapy practice. Wonderful, thank you!"

"A fascinating workshop. Interactive and experiential, Ari had the ability to keep us engaged and interested and explained in a clear way making sure we 'got it' before moving on. I would recommend Ari's training and will do more with him again."



Ari Badaines, PhD Clinical Psychologist, MAPS Psychotherapy's Profile

Ari Badaines, PhD Clinical Psychologist, MAPS Psychotherapy Related seminars and products


Ari Badaines, Ph.D. is a clinical psychologist who trained in the United States. In 1980 he obtained a post-doctoral fellowship with the National Institute of Mental Health in Washington, DC where he studied Group Therapy, Family and Couple Therapy. Later, he undertook further training at the Institute for Family Therapy in London.  Ari has been a consultant to numerous organisations including Relate in the UK, Richmond Fellowship and Youth-in-Search in Australia. He has taught at various universities in the USA, UK, and Australia. He was twice a keynote speaker for the annual conference of Marriage Guidance Counsellors (now Relationships) in the UK.  In 2015, Ari led a two-day workshop for the Psychological Society of Ireland on ‘Action Techniques with Individuals and Couples’ which was so positively received that he has been invited back each year since to present on couples and family therapy. He is renowned as an engaging and popular presenter for PDP and for several European organisations. He has been in private practice for over 45 years, and has led workshops in over twenty countries on group therapy, couple and family therapy, and a variety of trainings on individual therapy including Gestalt therapy, Psychodrama, Solution-focused brief therapy, and Action-Methods.

Registration Details

Registration fee:  $99 

Recorded version available to view for 3 months after event. 

Attendance Certificate for 3 hours of interactive training.  

Additional​ viewer: $49.50 

Watch the event with the Primary Participant as part of a group (on same device)

Attendance Certificate for 3 hours of interactive training.


This seminar provides 3 hours for CPD points.   

Reminders will be sent prior to your live webcast event with a link to your account at where you will see your purchased webcasts. 

You will need a steady internet connection, and a device such as a computer, tablet or phone upon which to view and participate.

N.B. The recording of this event will be available in your account approximately 15 days from the date of the webcast and will remain accessible then for a full three months. 


Learning objectives of this training:

  1. Understand some of the underlying dynamics that motivates them.
  2. Specific techniques to achieve better outcomes with difficult clients and/or their behaviours.
  3. Comprehend your own emotional and behavioural responses and evolve better responses.

“If you deal with ‘difficult’ clients, people in professional, social or personal settings, this workshop will provide new perspectives and skills to manage these demanding situations.”     Dr Ari Badaines

Target Audience

This seminar has been designed to extend the clinical knowledge and applied skill of Counsellors, Psychotherapists, Coaches, Psychologists, Hypnotherapists, Social Workers, Community Workers, Mental Health Nurses and Psychiatrists.


  • Define 'difficult' in terms of client presentation.
  • Understand what 'difficult' means to you in a therapy setting.
  • Learn essential approaches and techniques as applied to these client presentations.
  • Explore typical reactions from Therapists and from clients.
  • Role play and discussion.
  • Evaluation and quiz - your payment includes a quiz which when completed with a minimum of 80% correct answers, will enable you to download your Attendance Certificate.
    To complete the quiz, please log into your account at and click the orange "Certificate" button under the program's title. 

    For live webcasts, post-tests must be completed within one month of viewing the program.

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